Website: https://shop.sepil.in
Thank you for shopping at shop.sepil.in. We value your satisfaction and aim to provide you with quality products and service. Please read our Return and Refund Policy carefully before making a purchase.
1. Return Policy
We accept returns within 3 days from the date of delivery. If 3 days have passed since your order was delivered, unfortunately, we cannot offer you a return or exchange.
To be eligible for a return:
-
The item must be unused, unwashed, and in its original condition and packaging.
-
A valid proof of purchase (invoice or order confirmation) must be provided.
-
Return requests must be initiated by emailing or calling our customer support team.
Items not eligible for return:
-
Products damaged due to misuse or improper handling.
-
Items marked as non-returnable or final sale on the product page.
-
Customized or personalized products.
2. Refund Policy
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed to the original method of payment within 7 working days.
-
Shipping charges (if any) are non-refundable.
-
In case of COD (Cash on Delivery) orders, the refund will be issued via bank transfer. You’ll be required to share your bank details for the refund process.
3. How to Initiate a Return
To start a return, contact us via:
Email: buenosinternational@gmail.com
Phone: 98776 68549
Please include your Order ID, reason for return, and photos of the product (if applicable) in your request.
Once your return request is approved, we will guide you through the return shipping process.
4. Exchange Policy
We offer exchanges only for defective or damaged items. If you need to exchange a product for the same item, contact us within the 3-day return window.
5. Shipping for Returns
You will be responsible for paying the return shipping costs unless the item received was damaged or incorrect. We recommend using a trackable shipping service for your return.
Contact Us
For any questions related to returns or refunds, reach out to our support team:
Customer Support Email: buenosinternational@gmail.com
Phone: 98776 68549
Address:
Shop No. 79, Third Floor, Gami Industrial Park
C-39A, S Central Road, TTC Industrial Area
Pawne, Navi Mumbai, Maharashtra – 400705